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Forward Deployed Engineer

About the Role​

As a Forward Deployed Engineer at iEHR, your mission is to empower customers to unlock the full potential of the platform as efficiently and effectively as possible. Joining as a founding member of the Forward Deployed Engineering team, you'll play a critical role in setting the tone for the team’s culture, designing foundational processes, and ensuring its success.

This is an exciting opportunity to collaborate with leading healthcare organizations, make a significant impact, and take ownership of key initiatives in a fast-paced, dynamic environment.

What You Will Do​

  • Reduce Time to Value for iEHR Implementations

    • Lead enterprise workshops and training sessions to accelerate customer success.
    • Troubleshoot implementations, provide technical guidance, and create documentation to empower customers to realize value quickly for their patients and providers.
    • Drive iEHR’s revenue growth by acting as a catalyst for customer success.

  • Serve as a Strategic Thought Partner

    • Build relationships with customer executives and provide trusted guidance to the C-Suite.
    • Assist customers in planning their EHR strategies, operations, and execution, empowering them to lead in the healthcare industry.

  • Grow Existing Customer Value

    • Identify new use cases by gathering intel, securing executive buy-in, and managing implementation work streams.
    • Educate customers on the “art of the possible,” expanding iEHR’s footprint within existing accounts and driving long-term success.

  • Develop Enterprise Features and Integrations

    • Write code to support healthcare workflows like e-prescribing, labs, billing, and benefits checks.
    • Unlock new capabilities for customers while enhancing iEHR’s value proposition within the healthcare market.

  • Provide Feedback to Product and Engineering

    • As the team member closest to customers, prioritize their feedback and help shape the product and engineering roadmap.
    • Drive innovation by capturing customer challenges and needs.

  • Set the Tone for the Forward Deployed Engineering Team

    • Build a world-class team that serves as a critical driver of iEHR’s growth and market expansion.
    • Develop benchmarks for success and continuously optimize processes to serve customers better.

About You​

  • Communication Skills: Possess excellent written and verbal communication skills to engage effectively across various channels.
  • Technical Expertise: Have full-stack TypeScript experience and the ability to develop iEHR Bots, perform data migrations, and create third-party integrations.
  • Self-Management: Thrive in an autonomous work environment, capable of following up promptly, managing time efficiently, and paying attention to the details.
  • Relationship Building: Build trust with technical and business leaders at customer organizations to become a reliable strategic partner.
  • Focus on Success: Adopt a “win at all costs” mentality to ensure successful deployments.
  • Experience: Have 3+ years in a customer-facing technical sales, customer success, or technical consulting role.
  • Location: Based in Dublin or Galway, with availability for twice-weekly in-person collaboration.

Bonus Qualifications​

  • FHIR Expertise: Knowledge of HL7 FHIR standards to enhance healthcare integrations and workflows.

drawing About iEHR​

iEHR is a FHIR®-native, AI-infused, interoperable EHR that empowers organizations to deliver seamless healthcare products and services. At iEHR, we have a unique opportunity to impact the lives of patients and speed medical research and innovation.

Benefits​

  • Work From Home
  • Competitive compensation package

Join us in revolutionizing healthcare technology. If you’re passionate about customer success, fostering strategic relationships, and shaping the future of our Forward Deployed Engineering team, we’d love to hear from you! Reach out to us at career@iehr.ai.